City Vets (Ireland)
Information about City Vets (Ireland)
Opening hours
- monday: 9h-18h
- tuesday: 9h-18h
- wednesday: 9h-18h
- thursday: 9h-18h
- friday: 9h-18h
- saturday: 9h-16h
At City Vets (Ireland) in Waterford, we are committed to providing top-notch veterinary care for your pets, including cats, dogs, and rabbits. Our highly trained team combines extensive experience with the latest skills in a welcoming environment, ensuring that every visit is as pleasant as possible.
We offer a wide range of services such as vaccinations, consultations, microchipping, spaying, neutering, dental cleaning, and more, all aimed at ensuring the long-term health of your furry companions. Whether you need a routine check-up or advanced treatment, at City Vets, your pet's well-being is our top priority.
Additionally, our Pet Health Club membership offers convenient access to unlimited consultations and other benefits, making preventive care easier than ever for your beloved animals. Visit us and discover how we can help keep your pet happy and healthy!
Our comment from InfoVet about City Vets (Ireland):
City Vets is a well-established veterinary practice known for their exceptional care and professionalism. With a dedicated team who are passionate about animals, clients consistently report positive experiences thanks to the knowledgeable staff and compassionate veterinarians who treat pets with love and attention.
Here are some of the highlights from user reviews:
- Professional and caring staff: Many clients have praised the staff for their kindness and willingness to help, especially during stressful times.
- Wide range of services: The clinic offers excellent services, including emergency care, making them a reliable choice for pet owners.
- Client trust: Many customers have been with City Vets for years, highlighting their commitment to animal welfare and the bond they've formed with the clinic.
- Positive aftercare: Users appreciated the follow-up care and communication regarding their pets' health.
However, some clients have expressed concerns:
- Cost issues: Several reviews mentioned rising prices, which some found difficult to manage.
- Communication challenges: There were instances of miscommunication and confusion regarding treatment plans and follow-up care.
- Concerns over diagnosis: A few reviews mentioned dissatisfaction with diagnoses given during visits, prompting some to seek care elsewhere.
Overall, while there are areas for improvement, City Vets remains a reputable choice for pet care, often going above and beyond to ensure the health and happiness of their furry patients.
Services
City Vets (Ireland): Reviews
Fantastic experience: I have been with City Vets for many years. I would recommend this practice, I find them very professional and compassionate. The staff are excellent and very knowledgeable.
Negative experience: This place wouldn't even deserve a star at all! I switched all my pets to a different place. The communication between the staff is a disaster there, follow-up visits with a different vet all the time, got expired medication one day, lost my pets bloods a couple times, stool sample wasn't stored in the fridge had to redo it all over again, massively overpriced in literally everything they charge you. One day we went there because of an issue and then got back with a complete different diagnose. Some things they explained were really questionable. Cannot recommend this place at all. Run just run!!!
We’re sorry to hear you aren't satisfied with the service you received. We always take any feedback seriously, so we would very much appreciate you getting in touch directly to allow us to investigate this fully.
You can call us on 051-371155 or email [email protected] thank you.
Fantastic experience: Had to take Harrison to see AnneMarie where he was give the best possible care. Thank to all concerned
Hi Sharon, Thank you for the lovely review! Glad to hear Harrison is back to his super self!
Fantastic experience: I've been with City Vets since the day they opened and the love and devotion they have shown to our little one's past and present have known no bounds. I cannot recommend William, David and his team enough throughout the years. They have watched our small crew grow from strength to strength. Thank you guys
“Hi Samantha, thank you so much for taking the time to leave us such a lovely review, we have shared it with the team as they will really appreciate it! From all of us at City Vets :)
Fantastic experience: The service is top of the range especially the after hour service. Very helpful staff. Seamless process.
Delighted your happy with the care Pat :) Thanks for the review!
Negative experience: Went to city vet 3 times over the course of about a week regarding the same issue with my dog. First time we were told the dog was fine and charged 130, second time we were told the dog would die, we were charged 180 and booked in for a 400 biopsy. Third time we were told dog couldn’t have the biopsy because she was feeling unwell and were charged 130. While I was waiting for the dog to be checked in for the biopsy the staff attempted to upsell me on blood tests etc even though she had blood tests at her previous visit AND I had just been told she is dying. Predatory avaricious behaviour isn’t illegal but god damn it should be.
We take customer feedback very seriously and we are sorry that you are dissatisfied with any aspect of our services. We ask any client with concerns relating to the treatment of their pet to contact us directly on 051-371155 or [email protected].
Fantastic experience: City Vets were so accommodating, Saturday emergency appointment for a lame cat, all diagnostic tests run on a Saturday and incredibly kind during such a stressful time
Hi Julie, Thank you for taking the time to leave a lovely review! We do appreciate your kind words :)
Fantastic experience: Kind and caring people
Thank you for the kind words Fin :)
Fantastic experience: Great bunch working in City Vets. Kind & gentle.
Thanks Dermot, we appreciate the kind words!
Fantastic experience: Vet Kayleigh was so lovely with our cat yesterday and really took her time to get to know him and give him a good thorough check while doing his vaccines. I am so impressed with all the staff at City Vets and am happy that my pets are in their care.
Hi Bianca, aww fab pic! Thank you for the lovely words :)
Fantastic experience: Lovely vets, very kind and understanding
Fantastic experience: Excellent vets, the care and attention that is given to your pets is wonderful
Fantastic experience: Fantastic repectionists, William the vet was an absolute gentleman, very thoughtful and professional. Recommend City Vets 100%
Fantastic experience: Excellent and friendly service from everyone. Couldn't recommend highly enough.
Fantastic experience: The staff are great and very helpful. Always got my cats in to see a vet when needed, we've always dealt with the vet Emma who is lovely and explains everything. Very caring and gentle with the pets.
Fantastic experience: Excellent experience. Called for an emergency appointment and was seen within an hour. Receptionist was so lovely over the phone and in person and the vet was very thorough and I felt my dog was in great hands. Highly recommend
Negative experience: Absolutely appalling follow up. I have just moved all my animals from their care. They do not communicate properly to the owner of the patient or to each other. Every time I rang they didn't know who the person was before me that I spoke to. I even followed up with emails and pictures. Now this pet had been in the week before and I had to have major surgery and kept in touch with them. Sent the pics and updates. Oh they promised me that the vet would get back to me by phone and medication sorted as he was not to stop them suddenly. I explained ( now I am with them a long time and have rescued animals) he needed to continue his antibiotics also. And of course appearently an email was sent. No phonecall with the vet during the appointed time. No call back. All you seem to get for the past year or so is money money. Finally I have decided to make the move away from City Vets as I have 7 pets and I have lost all trust in them.
Negative experience: David Thompson allowed our dog to suffer in her final hours.
We don’t appear to have a record of your account. Please contact the practice directly and we’d be more than happy to discuss your concerns.
Fantastic experience: We have been using City Vets for 15 years now and are very pleased with the service they provide.
Hi Sven, thank you so much for the lovely review, our team at City vets are delighted to hear :)
Fantastic experience: Go above and beyond to help your.pet, everyone is so friendly and welcoming, very professional
Hi Louise, thank you for taking the time to leave a lovely review, I will pass it onto the whole team! It is always nice to hear :)
Fantastic experience: From Joanne on reception to the fantastic vets Emma and Shauna that mainly deal with my 2 Tibetan terriers, I can’t recommend them highly enough enough. All so knowledgeable and caring with my dogs.
Hi Lynn, thank you so much for taking the time to leave us a lovely review, we are so proud that both Emma and Shauna give fantastic care to our furry patients :)
Negative experience: The two girls laughed and giggled as I waited for thirty min while my little dog was dieing in my arms, no empathy no concern, just talked about what sandwiche they liked. They wanted to be paid up front before they put my little fur baby to sleep, paying was not a problem, I felt it was more about money than the suffering of my much loved dog. I won't ever go back.
We’re sorry to hear you aren't satisfied with the service you received. We always take any feedback
seriously, so we would very much appreciate you getting in touch directly to allow us to investigate this fully. Our phone number is 051-371155, thank you.
Negative experience: Was there a few times for some small things with my dog and they always fob you off. I brought my dog them to get neutered and they butchered him. They sent him home still bleeding and his whole under side was so bruised it looked like he was covered in black ink. I rang them and emailed them photos to see if this was normal and all they said was yea he’s a big dog, so that’s why he’s bleeding and bruised?? Never went back near them and brought my second dog to Suirside vet to get neutered and the complete opposite, clean area, no bruising and no blood and majorly cheaper.
We take customer feedback very seriously and we are sorry you are dissatisfied with any aspect of our care. We ask any client with concerns relating to the treatment of their pet to contact us directly.
Negative experience: Keep away from city vets ,charge me €460 when I was told it would cost €160 they make up there prices as they go along keep awayyyy
Negative experience: Called this crowd as it was an emergency as my dog was not breathing properly and only to be told you have to be registered with us and she wouldn't be able to help which is an absolute disgrace..not a nice woman to speak with very ignorant and in my opinion and clearly not a caring person just cut me off and was not willing to help.a nasty piece of work so most certainly will not be calling then again in a case of emergency..thank god my poor dog was alright in the end after a long night without the help from this so called veterinarian who did not want to help my dog
Fantastic experience: We've been clients at this clinic for over 7 years, and they've earned our full trust. The vets are knowledgeable, professional, and truly care about the animals they treat. Every visit—whether routine or more urgent—has been handled with expertise and compassion. It's rare to find a place that combines skill with heart, but this clinic does it effortlessly. Highly recommended.
Fantastic experience: Every member of staff from reception to veterinarian went above and beyond taking care of my boy and keeping me informed of everything throughout jakes procedure, i can’t thank them enough for there care and effort, Jake is on the mend and returning to his happy fun self bringing me the relief joy and comfort he has always brought not just to me but everyone he meets ..
Positive experience: Brought my dog to the vet after she was been sick for a few days brought her in yesterday first thing as I was worried they found nothing and only gave her an injection and 2 tablets even though they were told that she was refusing food and water they sent us home saying the vommiting would stop never did tho brought her back straight away today in a panic as I never seen. My dog so poorly before and they said they would take another look came back she had fluid built all around her lungs and died in the vets only 4 hours later what I don’t understand is that I only brought my dog here yesterday and they didn’t underline any serious issue witch they should have when there was a serious issue I’ll never understand how it went from being sent home to death in less then 24 hours just doesn’t make scence they were kind staff tho not rude
Positive experience: My daughter had to sadly put her sixteen year old cat to sleep.but such a caring vet called Ann-Marie we met,she did not rush us at any time.also other girls working there were so kind .would certainly recommend city vets.
Fantastic experience: The staff and vets are so friendly and helpful nothing a problem, always put the animals 1st thanks so much for everything you do
Fantastic experience: Great and caring for your little ones.......it was taken over by a big vet business and has gotten very expensive.
Fantastic experience: I highly recommend city vets. The care they gave my dog since 2009 was excellent. Thank you to William and everyone in city vets for looking after puppy for all those years. I now have my little cat and little stray cats going up there too.
Fantastic experience: Helped us with the passing of 3 kitty's absolute legends and couldn't have gone through it without them
Fantastic experience: The vet we saw on Friday was amazing(I forget her name) but a young extremely kind and helpful vet. She was very patient and understanding and listened intensely to my concerns about my furbabies problem. You could tell she loves her job immensely and definitely cares about her patients and their parents. Very professional and friendly and would highly recommend to anyone.
Fantastic experience: CityVets took Bobo on short notice within 2 hours as he was severely ill (Hiding under the deck, completely unresponsive to our actions). Everyone went above and beyond to accommodate Bobo, and kept him for 2 nights to get him back up to health. He was dehydrated, confused, lethargic - I don’t think he would’ve made it through the night and I think CityVets truly saved him by accommodating this short notice appointment. I want to thank the staff from the bottom of my heart. Bobo is now back at home.
Fantastic experience: All the lovely girls attended to my cat to his great satisfaction!
Fantastic experience: The vet was very professional and warm with my pet, just what I was looking for, thanks Shauna (sorry if I misspelled your name)
Fantastic experience: Fantastic experience great vets and receptionists managed to fit us in in short notice. Very cat friendly vets
Fantastic experience: Great place with caring staff and a professional service.
Fantastic experience: As always, excellent , reliable service. Great practice run by kind people.
Fantastic experience: Fantastic vets. The vets here are so compassionate and warm towards my cat Moon! They always make sure and text me when she is due anything! I would highly recommend if you’re living in Waterford city!
Fantastic experience: While traveling to Ireland, my dogs were unwell last week, and I got a last minute appointment: not only was everyone super nice, but the dogs were treated perfectly and were immediately better. I can highly recommend them.
Fantastic experience: Staff are all very kind especially in sad circumstance of losing a pet We got a lovely card & wildflower seeds after saying goodbye to our dog, a nice gesture!
Positive experience: Love the vets, always so welcoming and great service. At the desk can sometimes come across cold but they are just very busy and trying to organise everything as it's quite a busy place so don't worry! I've always had a great time going in and so helpful. Recently got my dog neutered and they were absolutely fantastic and very efficient!
Negative experience: Was a customer of city vets . Never knew how much it would cost as they never had a price list . My dog got an injection monthly for a skin irritation and one month price had just increased and I was told while paying and querying this ? everything is going up . This is true but at least let customers know in advance so they can shop around ., Also My dog got hit by a car went straight in . Was sent home with painkillers. Told nothing broken . Turned out she had severe internal damage which required surgery from a specialist . 3 months later costing 3000 euros . Not even a follow up call to see how it went . Unfortunately all about the money . Now get skin prescription for half the price . Don’t rush to find a vet do your research .
Fantastic experience: I have always used City Vets but I find them getting more expensive every year. Recently, I took one of my two sister cats for her check up after treatment for an injury and was absolutely delighted and relieved when I was charged only €15. My faith is restored again.
Negative experience: Made an appointment for lulu my hamster last Thursday for yesterday they never called me to confirm like they said they would very bad
Fantastic experience: Fantastic service. Wouldn't hesitate to recommend
Fantastic experience: My cat had castration here. All went great. Staff is very friendly and helpful. Great place where care about pets.
Fantastic experience: Wonderful team City Vets, you never fail. Your great care & attention is above & beyond. My 'Orangie' long-haired beloved pussycat Louie had a fabulous groom today. Thank you Camilla, Aoife & all the amazing & caring team at City Vets. We are so happy & you are the VERY BEST. XXX
Fantastic experience: Very positive experience with this service. Staff are very professional and good at their job, while also being very friendly and accommodating. Would highly recommend.
Fantastic experience: The only vets I’d go to , extremely helpful, straightforward and everyone working there has an obvious love for animals. Very reassuring place for owner AND pet.
Fantastic experience: The Veterinary staff here are amazing and kind and the practice is so clean. The cat only area is really considerate for anxious kitties.
Fantastic experience: Floyd was in pain, me heart was broken, managed to fit him in, the care and love he received was second to none
Fantastic experience: Always a Pleasent experience. Appointments are kept and staff so helpful
Fantastic experience: Experienced caring staff, expertise with top class facilities. A dream team with caring vets and wonderful nurses to care for your fur babies, top of the range equipment, and kind empathetic reception ists. Special mention to Roisin who goes above and beyond when I had to say goodbye to my beloved Black House Panther Howard
Positive experience: Had occasion to use city vets recently. I cannot say enough about how good they were and how they treated our cat Keo. Sadly we lost him but the empathy and treatment he received was top class
Fantastic experience: Can't thank them enough for taking care of my cat. Absolutely fantastic service! Well done City Vets!!! They understood my situation and took my cat for an emergency visit, even tho I showed up there without any appointment. Highly recommend to anyone as they really care about our animals. Thank you once again!!!
Positive experience: good recepion ,clean compact recepion vet helpfull,gave my pup good overall exam,explained what she was doing in plain language,showed empathy
Fantastic experience: Great vets, they take great care of my cat Marcello
Fantastic experience: Absolutely brilliant clinic, and very competent staff. Especially Dr. Smith, and also young lady vet who was examining our dog recently. Go there with all my animals from 15 years
Fantastic experience: I CANNOT Recommend City Vets HIGHLY enough! Róisín, Cora, David & ALL the staff are incredible! I feel they always put the animals first, will always take their time to put the animals (& Dad too!) at ease, always a big smile & big welcome when you come in which really helps if you are going in for a potentially tough appointment. You all ROCK!
Fantastic experience: Great vets, great price and lovely reception staff
Positive experience: I found city vets very helpful indeed, reception very friendly and efficient thank you
Negative experience: After 16 years bringing my cats to city vets, and after the last 2 visits (my cats are super seniors over 15 y/o), I have decided to change my vet.Both cats were seen by a vet who was probably diligent, but didn't have an ounce of care for the cats. No interaction, no talking to them, no empathy for them. Both times she tried to push a follow up appointment on me and tried to fix a date. I also was quoted 6 times the price for a tooth extraction than in another lovely veterinary practice. The prices have sky rocketed since they were taken over by an English consortium (certainly the money was not put into renovations, the place looks he same for the last 16 years).The 2 stars are for the loving care by David, William and Cora over the years. I can't thank you enough but the new vet is not for me.
Negative experience: Wasn't given a price range at any point . Vet very abrupt, didn't not make my dog feel as ease ,he never minded going before . Disappointed, may need to find another vet .
Fantastic experience: Brilliant staff, very caring, very helpful. No nonsense and no unnecessary procedures or expenses and they go the extra mile for your much loved pet. Rosine even started a wildlife rescue and she is full of information. Can't say enough good about the whole practice, thanks guys xxx
Positive experience: Better service than the pet hospital, expensive but worth it female vets are lovely so are reception
Fantastic experience: Very kind girls on reception , myself and my cat Spooky are always greeted well and they go out of their way to get your pet an appointment as soon as possible. Receptionist, nurses and vets very knowledgeable and understanding and I always feel Spooky has left the practice with the best care possibly available. I would reccommend city vets to all in giving your pet the best possible care and a happy healthy life :)
Fantastic experience: Super, caring and professional staff. Their compassion and care for animals is exceptional.
Fantastic experience: Very happy with the service everything was explained fully, Very helpful and welcoming staff.
Fantastic experience: Had an emergency with my dog giving birth came down to them after hours they were amazing mother and babies okay, very fair price. The nurse was lovely and very helpful, the vet was professional and they put us at ease instantly will definitely be going back!
Fantastic experience: Great checkup for our dog from friendly and knowledgeable staff
Fantastic experience: Have had excellent service from City Vets since bringing home our new puppy. Receptionists are kind and helpful. The vets were informative. Our little bundle of madness has been well cared for with a couple of early health issues.
Fantastic experience: Provide the best service in Waterford Always happy with the care and attention our animals have received over the years Friendly caring and efficient service
Fantastic experience: Always so friendly, treat pets as if there own and always give great advice. I have 4 cats and if I'm in with one and need advice on another never a problem
Fantastic experience: Adopted this beautiful little kitten who we called Leo.
Fantastic experience: Always found city vets very friendly and helpful , and the vets are very knowledgeable and caring, I wouldn’t go anywhere else
Fantastic experience: Excellent service from a caring vet William
Fantastic experience: Called receptionist in the morning for an appointment for a very sore and uncomfortable little dog. They fit me in before lunch time. Amazing service and friendly staff from the minute you walk in the door.
Fantastic experience: I Highly recommend city vets they have looked after my dog for the last 15 years and have always put Obi's health and happiness first and staff are very welcoming and understanding couldn't be nicer
Fantastic experience: Great vets. Very accommodating and friendly.
Fantastic experience: The staff are so helpful and friendly. Really make the pets feel at ease, and they really investigate everything.
Fantastic experience: Excellent vets, all the workers are great with your pets. Great out of hours emergency services. Would highly recommend City Vets
Fantastic experience: Very friendly staff, cat friendly waiting area, would highly recommend.
Fantastic experience: I moved here from another Vet practice in town; I was listened to. Vet is excellent and I’ll not be moving anywhere else
Fantastic experience: The service is always 5 star here. My dogs have no problem coming in. They also provide wildlife services. I'm so grateful for their help with Bailey s accident.
Fantastic experience: Great place & great staff, have been going for over 10 years and I’d never change place!
Fantastic experience: Service was excellent fitted my dog in for appointment and were very helpful
Fantastic experience: All the staff are so nice and knowledgeable. The Vet very understanding of the cat and her nature. I brought my bird here years ago and I now I'm taking our cat. Highly recommend, price was very reasonable for the amount of procedures carried out. Thank you all.
Fantastic experience: Highly recommend this vets. Great and very open consultation, no surprises at all. Really engaged with my dog and good advice for a first time dog owner.
Fantastic experience: Always a great service. Vets are always friendly and helpful. Girls are reception are most brilliant and they always very helpful too
Fantastic experience: The reception staff are an absolute delight and give excellent advice. The vets themselves are fantastic and listen to every concern. Our last visit she went step by step through everything and the cost of each treatment option so we weren't blindsided. They're very patient with the cats and I'd trust them wholeheartedly with my pets anytime
Fantastic experience: Joey gets his trio worm, flea and tick meds each month. No problem with vaccinations too. Great vetinary practice highly recommended
Fantastic experience: Great vets, always have the pets best interest at heart and easy enough to get appointment
Fantastic experience: Have been bringing my animals there for years and wouldnt go anywhere else. Lovely professional and friendly vets/staff.
Fantastic experience: The staff at City Vets are truely amazing. I moved to them after a comment from a previous vet who said he would sedate my dog (rottie) before examining him again. Took him to City Vets and the vet sat on the floor and let my fella come to him. Five years later it was that same vet who came to pts our baby and again he sat with him, took his time and gave him such a dignified end. My other dog used to shake out at the previous place, here it's not a bother, especially with the two lovely ladies on reception yesterday who gave loads of attention and a treat. They go above and beyond and I would, and always do highly recommend them.
Fantastic experience: Thorough and efficient clinic. They have extensive diagnostic options and vets that spend time and effort on all cases, especially the more complex of them. The nurses are friendly, efficient, knowledgeable, and hard working. (And should get raises!) They are now a Silver level cat friendly clinic as accredited by ISFM, so cats can have the standard of care they deserve.
Fantastic experience: I'd like to thank and recommend all the staff @ City vets for their kindness,care and professional work with animals . Fantastic service
Fantastic experience: They do a good service. Really care for the animals. Can fit you in at short notice too if needed
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